Management Support

Welcome to the Management Support section of the Hertfordshire Children's Centres website. This section of the website is designed to support Hertfordshire's Children's Centres management teams.

Please use the navigation above to view the information available. Please note that this section of the website is currently under review.

Parent Satisfaction Survey

Hertfordshire County Council aims to ensure that parents are satisfied with the services being provided by children’s centres across the county and that these services are effective and accessible. Understanding what families think about children’s centre services in Hertfordshire is important as it enables us to develop services which respond to their needs.

To support children’s centres to do this, a coordinated approach to the measurement of parent satisfaction is planned for all Phase 1 and 2 Children’s Centres during October 2009. All Phase 1 and 2 children’s centres will be asking users of the centre to complete a satisfaction survey between 5 - 16 October. Data from the survey will then be used to improve services and address any weaknesses.

Samples of the survey and parent notice are below.

Parent Satisfaction Survey

• Adobe pdf, 112kb/2 pages, 07/10/2009, parent_satisfaction_survey.pdf

Parent Satisfaction Survey Flyer

• Adobe pdf, 700kb/2 pages, 07/10/2009, parent_satisfaction_survey_flyer.pdf

New Training Available

A variety of courses for new Parent Support Workers,Children and Young People Support Workers and Children's Centre Outreach Workers is being provided. Read the document attached to find out what courses are available and how to book. All existing staff members, e.g ESCOs, CC managers, are also invited to attend any suitable courses, e.g. all staff are encouraged to access the integrated practice awareness training.

• Adobe pdf, 50kb/4 pages, 11/02/2009, training.pdf

Developing Extended Services in Schools

The document below gives guidance to headteachers, children’s centre managers and extended services co-ordinators about the flexibilities and constraints available to them as employers in organising staffing to provide more flexible (including extended) services to their pupils and communities. The guidance here summarises, and elaborates on, briefings provided since the Summer term 2007 about flexible nursery entitlement and extended services. N.B This guidance is for schools only.

• Adobe pdf, 50kb/5 pages, 12/02/2009, changing_employment_contract.pdf

These documents available as PDF documents. They require a copy of Adobe Acrobat Reader to be installed on your computer to view them. To download a free copy of this software please click on the image below.